Zelvanp™ is owned and operated by Hangzhou Chengye Technology Co., Ltd. | Legal Representative: Zheng Zhihua | Email: service@zelvanp.com | Phone: +86 18620308039
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Who We Are
Welcome to Zelvanp™.
Zelvanp™ is the customer-facing retail brand operated by Hangzhou Chengye Technology Co., Ltd.
Our store is built around clear product information, identifiable business ownership, accessible customer support, and understandable after-order procedures. We believe customers should be able to determine who operates the website and how to contact the responsible business without searching through unrelated pages.
Business Identity
The legal entity responsible for Zelvanp™ is:
Brand: Zelvanp™
Legal Company Name: Hangzhou Chengye Technology Co., Ltd.
Legal Representative: Zheng Zhihua
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Customer Support Email: service@zelvanp.com
Customer Support Phone: +86 18620308039
These details are intended to remain consistent throughout our principal store and policy pages.
Our Product Information Approach
We aim to describe products in a clear and practical manner.
Depending on the applicable item, a product page may contain information relating to:
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Product appearance;
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Materials;
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Dimensions;
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Functional characteristics;
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Intended uses;
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Included components;
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Compatibility;
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Care guidance;
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Other relevant specifications.
Customers should review the applicable product information before submitting an order.
Images and Product Variations
We aim to display products as accurately as reasonably possible.
Minor variations can occur because of photography, lighting, screen settings, manual measurement, packaging revisions, manufacturing processes, or production batches.
Such minor differences do not automatically mean that an item materially differs from its description where its principal characteristics and intended use remain substantially consistent.
If a customer believes an item received is materially inconsistent with its applicable description, the concern should be reported to customer support.
Clear and Supportable Claims
Zelvanp™ aims to avoid false endorsements, unsupported guarantees, fabricated certifications, artificial urgency, or exaggerated product claims.
Product descriptions are intended to reflect characteristics that can reasonably be supported.
Where information changes because of a legitimate product update, we aim to update the relevant product page accordingly.
Core Customer Service Standards
The following principal timeframes are used across Zelvanp™:
Return Period: Eligible products may be returned within 30 calendar days after delivery.
Refund Timeframe: Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
Transportation Estimate: Estimated transportation time is generally 3–7 business days after dispatch.
Customer Support Handling: Customer service requests are normally reviewed and responded to within 3 business days.
Detailed requirements are provided in the relevant individual policies.
When a Product Has a Problem
Customers should contact us promptly if a product arrives:
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Damaged;
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Defective;
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Incorrect;
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Incomplete;
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Materially inconsistent with its applicable description.
We may request order information, photographs, video, or other details reasonably necessary to understand the concern.
Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.
A customer will not be required to bear additional return transportation costs solely because the product supplied was damaged, defective, or incorrect.
How to Contact Zelvanp™
For questions about products, existing orders, transportation, tracking, returns, refunds, or product condition:
Email: service@zelvanp.com
Phone: +86 18620308039
Customer service requests are normally reviewed and responded to within 3 business days.
Policy Consistency
Our About Us, Contact Us, FAQ, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use are intended to function together.
Where the same operational matter appears in more than one policy, the underlying rule and applicable timeframe are intended to remain consistent.
Updates
We may update this page when our products, website functions, operating procedures, customer service practices, or applicable requirements change.