Zelvanp™ is owned and operated by Hangzhou Chengye Technology Co., Ltd. | Legal Representative: Zheng Zhihua | Email: service@zelvanp.com | Phone: +86 18620308039
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Scope of These Terms
These Terms of Service govern store-related services provided through Zelvanp™, including product information, order administration, fulfillment, transportation assistance, returns, refunds, and customer support.
These Terms should be read together with the other policies published on the Zelvanp™ website.
Store Operator
Zelvanp™ is operated by Hangzhou Chengye Technology Co., Ltd.
Legal Representative: Zheng Zhihua
Email: service@zelvanp.com
Phone: +86 18620308039
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Product Information
We aim to provide clear and reasonably accurate information about products offered through Zelvanp™.
Depending on the applicable item, product information may include:
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Product images;
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Materials;
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Measurements;
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Intended use;
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Functional characteristics;
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Included components;
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Compatibility details;
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Other relevant specifications.
Customers should review the applicable product information before submitting an order.
Product Variations
Minor differences may arise because of photography, lighting, screen settings, manual measurement, packaging updates, production batches, or manufacturing processes.
A minor variation that does not materially affect the essential characteristics or intended function of an item does not automatically mean that the product is inconsistent with its description.
Product Availability
Product availability may change.
Displaying a product on the website does not guarantee that the item will remain available indefinitely.
If an item cannot reasonably be fulfilled because availability changes, the matter will be reviewed and an appropriate resolution provided.
Customer Information
Customers should provide reasonably accurate and complete recipient, contact, and delivery information.
If information requires correction, contact:
Email: service@zelvanp.com
Phone: +86 18620308039
Whether a requested modification can be completed depends on the actual preparation and dispatch status.
Order Review
An order may be reviewed where reasonably necessary because of:
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Product unavailability;
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Obvious listing errors;
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Technical errors;
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Suspected fraudulent activity;
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Delivery restrictions;
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Legal restrictions;
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Intentional website misuse;
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Circumstances making fulfillment objectively impracticable.
These provisions are not intended to remove legitimate customer rights.
Preparation and Transportation
Orders require preparation before dispatch.
After dispatch, estimated transportation time is generally 3–7 business days.
Transportation may be affected by carrier conditions, destination, public holidays, severe weather, customs procedures where applicable, or circumstances outside reasonable operational control.
Tracking and Delivery Concerns
Where tracking is available, tracking information should become available after dispatch.
If a parcel appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, customers should contact customer support.
Relevant carrier information and other circumstances may be reviewed before an appropriate resolution is determined.
Returns
Eligible products may be returned within 30 calendar days after delivery.
Customers should obtain the appropriate return instructions before sending a product.
The public company address displayed on the website is not automatically the designated return location for every order.
Preference-Based Returns
For an eligible preference-based return involving a correctly supplied and non-defective item, return transportation costs may be the customer's responsibility.
Detailed conditions are explained in our Return Policy.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description, customer support should be contacted.
We may request information reasonably necessary to review the issue.
Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.
Refund Standard
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
Customer Service Standard
Customer support requests are normally reviewed and responded to within 3 business days.
Email: service@zelvanp.com
Phone: +86 18620308039
Intellectual Property
Unless otherwise indicated, the Zelvanp™ name, logo, original website text, graphics, visual elements, layouts, and other protected materials may be subject to applicable intellectual property rights.
Website access does not transfer ownership of those rights.
Appropriate Store Use
Visitors and customers must not intentionally:
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Commit fraud;
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Submit knowingly false information;
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Attempt unauthorized system access;
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Introduce harmful software;
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Interfere with website security;
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Impersonate another individual without authorization;
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Deliberately misuse return procedures;
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Use store services unlawfully.
Legitimate customer complaints, delivery inquiries, and return requests are not considered misuse merely because they involve a service issue.
External Operational Providers
Certain functions may rely on independent providers supporting website infrastructure, hosting, fulfillment, transportation, communications, security, or other legitimate operational services.
Use of external providers does not prevent us from reviewing legitimate customer concerns relating to Zelvanp™ store operations.
Consumer Rights
Nothing in these Terms is intended to exclude rights or responsibilities that cannot lawfully be excluded.
Consistent Operational Standards
The principal Zelvanp™ standards are:
Return Period: 30 calendar days after delivery
Refund Timeframe: 7–10 business days after applicable review and approval
Transportation Estimate: 3–7 business days after dispatch
Customer Support Handling: Within 3 business days
Changes to These Terms
These Terms may be revised where reasonably necessary to reflect changes in website functionality, operating procedures, store practices, or applicable requirements.
Contact Information
Brand: Zelvanp™
Company: Hangzhou Chengye Technology Co., Ltd.
Legal Representative: Zheng Zhihua
Email: service@zelvanp.com
Phone: +86 18620308039