Zelvanp™ is owned and operated by Hangzhou Chengye Technology Co., Ltd. | Legal Representative: Zheng Zhihua | Email: service@zelvanp.com | Phone: +86 18620308039
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Return Period
Eligible products may be returned within 30 calendar days after delivery.
The return period begins on the date the product is delivered.
Customers should contact customer support within the applicable period and obtain return instructions before sending a product.
Starting a Return Request
Contact:
Email: service@zelvanp.com
Phone: +86 18620308039
Please provide:
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The relevant order number;
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The product concerned;
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The reason for requesting a return;
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Photographs or video where reasonably relevant;
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Other information reasonably necessary to review the request.
Customer support requests are normally reviewed and responded to within 3 business days.
General Eligibility
For an ordinary preference-based return, the item should generally:
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Be requested for return within 30 calendar days after delivery;
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Remain unused beyond reasonable inspection;
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Not have been intentionally damaged or materially altered;
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Include supplied components and accessories where reasonably possible;
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Include original packaging where reasonably possible;
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Be reasonably identifiable as the product associated with the relevant order.
Reasonable inspection does not automatically make an otherwise eligible return invalid.
Return Destination
Customers should not automatically send returned products to the public business address displayed on the Zelvanp™ website.
That address identifies Hangzhou Chengye Technology Co., Ltd. as the legal business operating Zelvanp™ and may not be the logistics facility designated for every return.
After an eligible request has been reviewed, customer support will provide the appropriate return destination and instructions.
Preference-Based Returns
Preference-based returns may include circumstances where:
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The customer changes their mind;
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The product is no longer wanted;
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An incorrect variation was selected despite accurate product information;
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A correctly supplied and non-defective item no longer suits the customer's preference.
For an eligible preference-based return, return transportation costs may be the customer's responsibility.
Damaged Products
If an item arrives damaged, contact us promptly.
Retain the product and relevant packaging where reasonably possible while the matter is reviewed.
Photographs or video may be requested when useful for evaluating the condition.
Defective Products
If an item appears defective or materially fails to function as described, contact:
Email: service@zelvanp.com
Phone: +86 18620308039
Provide the relevant order information and a clear explanation of the issue.
Incorrect or Incomplete Products
If an incorrect item is supplied or a material component is missing, contact customer support promptly.
Where the issue is confirmed, an appropriate corrective solution will be provided.
Return Transportation Responsibility
For eligible preference-based returns involving correctly supplied and non-defective goods, return transportation costs may be the customer's responsibility.
Where the item was damaged, defective, incorrect, or materially inconsistent with its applicable description, the customer will not be required to bear additional return transportation costs solely to correct that problem.
Inspection of Returned Products
Where a product must be physically returned, it may be reviewed after receipt.
The review may consider:
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Product identity;
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Product condition;
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Included components;
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Missing accessories;
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Use beyond reasonable inspection;
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Damage occurring after delivery;
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Compliance with applicable return conditions.
Minor packaging imperfections alone will not automatically invalidate an otherwise legitimate return where they do not materially affect the product.
Refund Timeframe
After the applicable return has been received where required, reviewed, and approved, the approved refund is generally completed within 7–10 business days.
Transportation-Related Concerns
If a parcel appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, contact:
service@zelvanp.com
+86 18620308039
Relevant carrier information and delivery circumstances may be reviewed before an appropriate resolution is determined.
Return Process Integrity
We may review credible evidence of deliberate return fraud, product substitution, manipulated evidence, or intentional misuse.
This provision does not restrict legitimate returns, genuine product concerns, or reasonable delivery complaints.
Consumer Rights
Nothing in this Return Policy is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection requirements.
Where mandatory law provides greater protection, those requirements will apply.
Return Support Record
Brand: Zelvanp™
Company: Hangzhou Chengye Technology Co., Ltd.
Legal Representative: Zheng Zhihua
Email: service@zelvanp.com
Phone: +86 18620308039
Normal Support Handling: Within 3 business days