Zelvanp™ is owned and operated by Hangzhou Chengye Technology Co., Ltd. | Legal Representative: Zheng Zhihua | Email: service@zelvanp.com | Phone: +86 18620308039
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Privacy Overview
This Privacy Policy describes how Zelvanp™, operated by Hangzhou Chengye Technology Co., Ltd., may handle information associated with website visits, customer orders, transportation, returns, refunds, customer support, and other interactions with the store.
We aim to handle information only where reasonably necessary for legitimate store operations, customer service, website functionality, security, recordkeeping, and applicable legal requirements.
Information You May Provide
Depending on how you interact with Zelvanp™, information may include:
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Name;
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Email address;
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Telephone number;
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Delivery address;
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Other contact information;
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Order reference information;
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Product-related information;
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Transportation and tracking details;
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Return information;
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Refund records;
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Customer support correspondence;
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Information voluntarily provided when contacting us.
Customers should avoid providing unnecessary confidential information through ordinary customer support communications.
Website and Technical Information
Certain technical information may be generated automatically when a visitor uses the website.
This may include:
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Internet Protocol address;
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Browser type;
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Device type;
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Operating system;
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Referring page;
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Pages viewed;
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Session timestamps;
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Interaction information;
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Cookie-related information;
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Security signals;
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Approximate location derived from network information.
Why Information May Be Used
Information may be used to:
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Administer customer orders;
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Arrange fulfillment;
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Support transportation;
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Provide tracking assistance;
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Respond to customer inquiries;
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Evaluate return requests;
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Administer approved refunds;
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Investigate damaged or incorrect products;
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Maintain customer service records;
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Protect website security;
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Detect suspected misuse;
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Diagnose technical problems;
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Improve website functionality;
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Maintain appropriate business records;
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Comply with applicable legal obligations.
Cookies and Similar Technologies
Zelvanp™ may use cookies or similar technologies for purposes including website functionality, session continuity, security, preferences, analytics, and performance.
Certain technologies may be necessary for normal website operation.
Visitors may be able to manage certain settings through browser controls or available website privacy controls.
Restricting essential technologies may affect website functionality.
Operational Service Providers
We may work with independent providers where reasonably necessary for legitimate store operations.
These may include providers supporting:
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Website infrastructure;
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Hosting;
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Fulfillment;
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Transportation;
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Customer communications;
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Security;
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Analytics;
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Data storage;
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Professional services.
Information should be made available only to the extent reasonably required for the relevant function or where otherwise permitted under applicable law.
Transportation-Related Information
Information reasonably necessary to prepare, route, transport, track, deliver, or investigate an order may be shared with relevant fulfillment facilities, carriers, or other logistics providers.
Legal and Security Disclosures
Information may be disclosed where reasonably necessary to:
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Comply with applicable law;
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Respond to valid legal requests;
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Protect legal rights;
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Investigate suspected fraud;
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Protect customers or other persons;
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Address security concerns;
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Respond to legitimate regulatory requirements.
Retention
Information may be retained for periods reasonably necessary for customer service, legitimate business records, dispute resolution, security, fraud prevention, or applicable legal obligations.
Information no longer reasonably required may be deleted, anonymized, or otherwise handled according to applicable requirements.
Security
We use reasonable administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, loss, alteration, misuse, or disclosure.
No internet-connected system can guarantee absolute security.
Visitors should also take reasonable precautions when using public networks, shared devices, or shared communication accounts.
International Operations
Online retail operations may involve technical, logistics, fulfillment, or other providers operating in different jurisdictions.
Information may therefore be processed outside a visitor's country or region where reasonably necessary and permitted under applicable requirements.
Privacy Rights and Choices
Depending on applicable law, individuals may have rights concerning:
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Access;
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Correction;
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Deletion;
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Restriction;
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Objection;
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Portability;
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Withdrawal of consent where applicable.
Privacy-related requests may be submitted through:
Email: service@zelvanp.com
Phone: +86 18620308039
We may request reasonable information to verify the identity or authority of the person submitting the request.
Children's Information
Zelvanp™ is not intended to knowingly collect children's personal information where applicable law requires authorization that has not been obtained.
Where such circumstances are identified, reasonable action may be taken.
External Websites
The website may include links to independently operated websites or services.
Those external services maintain their own privacy practices and policies.
Visitors should review the relevant external privacy information before providing information directly to another service.
Customer Support Records
Customer support communications may be retained where reasonably necessary to resolve inquiries, document assistance, manage disputes, prevent misuse, or satisfy legitimate recordkeeping requirements.
Customer support requests are normally reviewed and responded to within 3 business days.
Privacy Policy Updates
This Privacy Policy may be updated when our website technology, operational practices, customer service procedures, or applicable requirements change.
Privacy Contact Record
Brand: Zelvanp™
Company: Hangzhou Chengye Technology Co., Ltd.
Legal Representative: Zheng Zhihua
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Email: service@zelvanp.com
Phone: +86 18620308039