Zelvanp™ is owned and operated by Hangzhou Chengye Technology Co., Ltd. | Legal Representative: Zheng Zhihua | Email: service@zelvanp.com | Phone: +86 18620308039
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Website Access and Use
These Terms of Use govern access to and use of the Zelvanp™ website.
They apply to website content, navigation, functionality, communications, security, intellectual property, and visitor conduct.
Store-related services are addressed separately through our Terms of Service and other applicable store policies.
Website Operator
The Zelvanp™ website is operated by Hangzhou Chengye Technology Co., Ltd.
Legal Representative: Zheng Zhihua
Email: service@zelvanp.com
Phone: +86 18620308039
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Acceptance
Visitors who access or use this website are expected to comply with these Terms of Use and applicable law.
Visitors who do not agree with these Terms should discontinue use of the website.
Appropriate Website Use
Visitors may use the website for legitimate activities such as:
-
Viewing products;
-
Reviewing product information;
-
Reading store policies;
-
Submitting legitimate orders;
-
Reviewing transportation information;
-
Reviewing return procedures;
-
Contacting customer support;
-
Managing lawful interactions with Zelvanp™.
Prohibited Conduct
Visitors must not knowingly:
-
Attempt unauthorized system access;
-
Circumvent security controls;
-
Introduce malicious software;
-
Interfere with ordinary website operation;
-
Generate fraudulent activity;
-
Submit deliberately deceptive information;
-
Impersonate another individual or business without authorization;
-
Misrepresent an affiliation with Zelvanp™;
-
Misuse protected website materials;
-
Exploit technical errors abusively;
-
Interfere with another visitor's legitimate use.
Accuracy of Website Information
We aim to maintain clear and reasonably accurate website information.
Occasional clerical, technical, formatting, product, inventory, or display errors may occur.
Where a material error is identified, it may be corrected.
Corrections are not intended to create a misleading representation of material conditions that already applied to an existing order.
Product Presentation
Product photographs and descriptions are intended to help visitors understand the goods being offered.
Minor differences may result from photography, lighting, screen settings, manual measurement, packaging revisions, production batches, or image reproduction.
Customers who believe a product materially differs from its applicable description may contact:
Email: service@zelvanp.com
Phone: +86 18620308039
Intellectual Property
The Zelvanp™ name, logo, original written content, graphics, layouts, and other protected website materials may be subject to applicable intellectual property rights.
Visitors may view website materials for legitimate personal purposes.
Access to the website does not transfer ownership of intellectual property rights.
Brand Representation
Visitors and third parties must not use Zelvanp™ branding in a manner that falsely suggests ownership, authorization, partnership, endorsement, or official affiliation.
Website Availability
We aim to maintain reasonable website availability.
Temporary interruption may occur because of:
-
Maintenance;
-
Hosting issues;
-
Network disruption;
-
Security events;
-
Software updates;
-
Independent service-provider interruption;
-
Circumstances outside reasonable operational control.
Continuous availability cannot be guaranteed.
Website Security
Visitors must not intentionally probe, damage, bypass, disable, or interfere with website security without authorization.
Attempts to introduce harmful code or compromise website systems are prohibited.
Customer Accounts
If account functionality is available, users should take reasonable precautions to protect account credentials and devices.
Suspected unauthorized activity may be reported through:
service@zelvanp.com
+86 18620308039
Communications With Zelvanp™
Information submitted to customer support should be accurate to the best of the sender's knowledge.
Customers may raise legitimate questions or concerns relating to products, orders, transportation, returns, refunds, website information, or customer support.
Customer support requests are normally reviewed and responded to within 3 business days.
Privacy
Information associated with website use may be handled according to the Zelvanp™ Privacy Policy.
Visitors should review that policy for information relating to information categories, operational uses, cookies, service providers, retention, security, and applicable privacy choices.
Independent Websites
The website may contain links to independently operated third-party websites or services.
The presence of a link does not mean that Hangzhou Chengye Technology Co., Ltd. controls all content or practices of the external service.
Visitors should review applicable external terms and privacy information before interacting with those services.
Operational Timeframes
Where relevant, the following Zelvanp™ standards apply:
Eligible Return Period: 30 calendar days after delivery.
Approved Refund Timeframe: Generally 7–10 business days after applicable review and approval.
Estimated Transportation Period: Generally 3–7 business days after dispatch.
Customer Support Handling: Normally within 3 business days.
Detailed conditions remain subject to the policy governing the relevant issue.
Website Integrity
Where credible evidence indicates fraudulent activity, malicious software, unauthorized access, technical attacks, or intentional misuse, reasonable measures may be taken to protect the website, customers, and company.
This does not prevent legitimate customer complaints or ordinary support requests.
General Website Limitation
Website information is provided for legitimate retail and informational purposes.
Although we aim to maintain accurate information and reliable website functionality, no online system can guarantee that every non-material technical element will remain error-free at all times.
Nothing in these Terms is intended to restrict rights or responsibilities that cannot lawfully be excluded.
Relationship With Other Policies
These Terms of Use primarily govern access to and use of the website.
The Terms of Service govern store-related services.
The Shipping Policy explains transportation and delivery.
The Return Policy explains returns and refund handling.
The Privacy Policy explains information handling.
These documents are intended to operate together without creating conflicting material rules.
Updates
These Terms may be revised when website functionality, security practices, operating procedures, or applicable requirements change.
Website Contact Record
Brand: Zelvanp™
Company: Hangzhou Chengye Technology Co., Ltd.
Legal Representative: Zheng Zhihua
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Email: service@zelvanp.com
Phone: +86 18620308039