Zelvanp™ is owned and operated by Hangzhou Chengye Technology Co., Ltd. | Legal Representative: Zheng Zhihua | Email: service@zelvanp.com | Phone: +86 18620308039
Business Address: Room 295, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Shipping and Transportation Overview
This Shipping Policy explains how Zelvanp™ handles preparation, dispatch, estimated transportation, tracking, delivery exceptions, address concerns, and transportation-related customer support.
Preparation Before Dispatch
Orders require preparation before being transferred to the applicable carrier.
The information provided for Zelvanp™ does not specify one universal fixed preparation period for every product.
Where a specific item requires a particular preparation arrangement, relevant information should be communicated where appropriate.
The transportation estimate stated below begins after dispatch.
Estimated Transportation Time
Estimated transportation time is generally:
3–7 business days after dispatch
This period is an estimated carrier transportation timeframe rather than an unconditional guarantee that every parcel will arrive on a specific calendar date.
Conditions Affecting Transportation
Transportation may be affected by:
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Delivery destination;
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Carrier capacity;
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Local transportation conditions;
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Public holidays;
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Severe weather;
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Customs procedures where applicable;
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Regional disruption;
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Incorrect recipient information;
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Incomplete address information;
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Circumstances outside reasonable operational control.
Fulfillment Locations
Orders may be fulfilled through different facilities depending on product availability, destination, logistics capacity, and operational requirements.
The public address displayed on the Zelvanp™ website identifies Hangzhou Chengye Technology Co., Ltd. as the legal operator of the store.
It does not mean that every order is physically dispatched from that address.
Dispatch and Tracking
Where tracking is available for the transportation service used, tracking information should become available after dispatch.
A carrier system may require additional time before displaying the first transportation event.
A brief delay in tracking activation does not necessarily indicate that a parcel has failed to enter the transportation network.
Tracking Support
For tracking concerns:
Email: service@zelvanp.com
Phone: +86 18620308039
Please provide the relevant order number and available tracking information.
Customer service requests are normally reviewed and responded to within 3 business days.
Delayed Shipments
Where a shipment materially exceeds the usual estimated transportation period, we may review:
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Carrier tracking information;
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Delivery destination;
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Address information;
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Known transportation disruption;
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Other relevant circumstances.
Additional investigation may be undertaken where reasonably necessary.
Lost Shipments
If available information reasonably indicates that a parcel has been lost, the circumstances will be reviewed and an appropriate solution determined.
Depending on the individual situation, a reasonable solution may include replacement, refund, or another appropriate remedy.
Transfer of the parcel to a carrier does not automatically prevent Zelvanp™ from reviewing a legitimate lost-package concern.
Parcels Marked as Delivered
If carrier information indicates delivery but the parcel cannot be located, customers should first check:
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The stated delivery location;
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Mailbox or parcel area;
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Household members;
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Reception desk;
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Building management;
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Parcel lockers;
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Carrier notices;
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Other reasonable secure delivery locations.
If the parcel remains unavailable, contact:
service@zelvanp.com
+86 18620308039
A carrier delivery event may be considered during the review but will not automatically prevent a reasonable inquiry.
Address Accuracy
Customers should provide complete and accurate recipient and delivery information.
If an address issue is identified, contact us as soon as possible.
Whether a correction can be completed depends on the actual preparation, fulfillment, and carrier status.
After transportation has progressed sufficiently, a requested change may no longer be technically possible.
Cross-Border Transportation
Some orders may move through cross-border logistics networks.
Where applicable, customs procedures or regional requirements may affect transportation.
Zelvanp™ aims not to create a misleading impression concerning the actual dispatch or fulfillment route.
Transportation Damage
If a product arrives damaged, retain the item and relevant packaging where reasonably possible.
Contact:
Email: service@zelvanp.com
Phone: +86 18620308039
Photographs or video may be requested where reasonably useful for evaluating the condition.
Related Return and Refund Standards
Eligible products may be returned within 30 calendar days after delivery, subject to the Return Policy.
Approved refunds are generally completed within 7–10 business days following the applicable review and approval process.
Shipping Support Record
Brand: Zelvanp™
Company: Hangzhou Chengye Technology Co., Ltd.
Legal Representative: Zheng Zhihua
Email: service@zelvanp.com
Phone: +86 18620308039
Normal Support Handling: Within 3 business days